Returns & Exchanges
At PlatinumLED Therapy Lights, we want you to be completely satisfied with your luxury fashion purchase. If your item isn't the perfect fit, we offer a seamless 30-day return policy for all unworn apparel and accessories.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all designer tags attached to ensure the return is eligible for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund is processed by our quality team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing