Frequently Asked Questions
Everything you need to know about our premium light-therapy fashion and accessories.
How long does shipping take for PlatinumLED orders?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually arriving within 7-14 business days.
What is your return policy for wearable devices?
We offer a 60-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, provided the item is in its original packaging and condition.
Are the light-integrated fabrics safe to wear?
Yes, all PlatinumLED garments use medical-grade, low-heat LED technology that is FDA-cleared and rigorously tested for safety against the skin.
Do you offer financing or installment payments?
We provide several flexible payment options at checkout, including Klarna and Afterpay, allowing you to split your purchase into four interest-free installments.
How do I care for and wash my PlatinumLED apparel?
Most items feature removable LED panels. Once the electronics are removed, the fabric can be hand-washed with mild detergent and air-dried to maintain its integrity.
Is there a warranty on the LED components?
Every PlatinumLED product comes with a comprehensive 3-year warranty covering any manufacturing defects or technical malfunctions in the light arrays.